Complaint Resolution Process

Xtraspots Customer Complaint Handling Policy

  • At Xtraspots, our commitment is to deliver an outstanding experience for our users. We recognize that concerns may arise, and we highly value the opportunity to address and resolve them promptly. Our Customer Complaint Handling Policy outlines the procedures for managing and resolving complaints across different categories.

Complaint Submission

  • For efficient complaint resolution, customers are encouraged to email their concerns directly to
  • Upon receipt, an automated confirmation email will promptly acknowledge the submission, reassuring customers that their complaint is now under careful review.
  • We are dedicated to fostering open and transparent communication, and throughout the process, we commit to providing timely updates on the status of all complaints. Your satisfaction is our priority, and we appreciate your patience as we work towards resolving your issue.

Timely Resolution

  • We strive to resolve complaints in a timely manner. The resolution timeframes may vary based on the complexity and nature of the complaint, but our goal is to address all complaints within 20 business days.
  • If, upon resolution, you remain dissatisfied, you have the option to escalate the matter by emailing Please include your reference number along with the reasons you disagree with the official outcome. We will conduct a thorough review and respond with a final resolution.

Continuous Improvement

  • Customer feedback is invaluable for enhancing our services. We regularly review and analyze customer complaints to identify areas for improvement in our processes, policies, and overall customer experience.
  • Our complaint handling process is designed to be accessible to individuals with disabilities. We provide alternative channels for complaint submission and ensure our responses are in formats that accommodate different needs.
  • Xtraspots is dedicated to addressing customer concerns promptly and efficiently. This policy reflects our commitment to transparency, accountability, and continuous improvement in customer satisfaction. We deeply appreciate the trust our customers place in us and strive to uphold the highest standards in our services.